Infobip has introduced SMS and WhatsApp messaging for Adobe Commerce clients making it possible to connect with customers over their preferred channels at key points of the purchase journey.Read More…
ServiceNow has announced ServiceNow Messaging Service to help organizations drive better service experiences from issue to resolution. Leveraging the Twilio platform, ServiceNow Messaging Service allows organizations to purchase SMS and WhatsApp directly from ServiceNow, making it easier to quickly integrate popular messaging platforms with ServiceNow workflows. This gives organizations anotherRead More…
Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video – into their engagement strategies within the next two years, are likely to see their customers jump ship to competitors that do.Read More…
Google launched a new service in Saudi Arabia allowing its users to send SMS service from their Gmail accounts. The new service is the result of a partnership between Google and Saudi Telecom Co (STC). Google demonstrated the service and new products such as localised Arabic versions of YouTube and Maps at its first technology event in Riyadh. Attendees at the two-day G-Day Saudi explored Google’s technologies through a combination of tech talks, breakout sessions and codelabs run by some of Google’s top engineers, product specialists and business managers. Read More…
